How Organizations Learn
eBook - PDF

How Organizations Learn

Investigate, Identify, Institutionalize

  1. 81 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

How Organizations Learn

Investigate, Identify, Institutionalize

Book details
Table of contents
Citations

About This Book

Organizations learn effectively by following a three-step cycle: investigating the situation; identifying failures and successes; and institutionalizing the lessons so that they become "the way things are done." This book examines this 3-I learning cycle as it is used in the United States Army. Prominent companies such as General Electric, Motorola, Harley-Davidson, and Amoco have taken advantage of the army's experiences as they've moved through this cycle, reinventing themselves as learning organizations. These companies and more have gleaned valuable lessons from the army's After-Action Reviews (AARs) and Center for Army Lessons Learned (CALLs). Parallels are drawn between the Army's experience and the quality movement. Among the similarities are the idea that everything can be improved and the emphasis on integrating working and learning, with each supporting the other. The concepts of AARs and CALLs, like many quality tools, are relatively straightforward and easy to understand. Nonetheless, they require dedication and perseverance to implement fully and sustain. As with all quality concepts and tools, though, the results easily justify the effort!

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Yes, you can access How Organizations Learn by Patrick L. Townsend, Joan E. Gebhardt in PDF and/or ePUB format, as well as other popular books in Business & Management. We have over one million books available in our catalogue for you to explore.

Information

Publisher
ASQ Quality Press
Year
2007
ISBN
9781636940717
Topic
Business
Subtopic
Management
Index
Business

Table of contents

  1. Cover
  2. Title page
  3. Contents
  4. Chapter 1 Jumping-Off Point for Learning
  5. Chapter 2 Investigate and Identify: After-Action Reviews
  6. Chapter 3 Spreading Leadership Skills
  7. Chapter 4 Training the Indispensable Participant
  8. Chapter 5 Getting to the Nitty-Gritty
  9. Chapter 6 After-Action Reviews from a Civilian Perspective
  10. Chapter 7 How the Army CALLs for Help
  11. Chapter 8 A New Learning Cycle
  12. Chapter 9 Taking AARs International
  13. Chapter 10 Exploring the Depths of Knowledge
  14. Chapter 11 Choosing Success
  15. References
  16. Further Reading
  17. Index
  18. About the Authors