eBook - PDF
Cases in Hospitality Management
A Critical Incident Approach
Timothy R. Hinkin
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- 176 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Cases in Hospitality Management
A Critical Incident Approach
Timothy R. Hinkin
Book details
Table of contents
Citations
About This Book
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, so that the cases are not long and confusing, but rather, highlight the issues and are representative of a wide range the complexities that face managers on the hospitality industry on a day to day basis.
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Yes, you can access Cases in Hospitality Management by Timothy R. Hinkin in PDF and/or ePUB format, as well as other popular books in Negocios y empresa & Hostelería, viajes y turismo. We have over one million books available in our catalogue for you to explore.
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Table of contents
- Cover
- Title Page
- Copyright Page
- Contents
- Preface
- Introduction
- Part One ETHICS
- Part Two TRAINING AND DEVELOPMENT
- Part Three REWARD SYSTEMS
- Part Four COMMUNICATION
- Part Five POLICIES
- Part Six GROUP DYNAMICS
- Part Seven TECHNOLOGY
- Part Eight PROCESS ANALYSIS
- Part Nine SERVICE EXEMPLARS
- Part Ten SERVICE RECOVERY
- EULA