Mastering Zendesk
eBook - ePub

Mastering Zendesk

  1. 412 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Mastering Zendesk

Book details
Table of contents
Citations

About This Book

Master the art of providing effective IT services to your customers by leveraging Zendesk

Key Features

  • Deep dive into the functionalities of Zendesk and improve your organization's customer services
  • Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools
  • A master level guide that manages tickets, channels, and workflows along with advanced security features

Book Description

Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment.By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment.

What you will learn

  • Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget
  • Add business rules to create a more effective and automated Zendesk environment
  • Use Zendesk apps to add more functionality to the Zendesk setup
  • Extend Zendesk with JIRA and Salesforce
  • Create custom metrics within GoodData in order to set up customized and automated reports
  • Learn how to secure and troubleshoot Zendesk

Who this book is for

This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options.

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Yes, you can access Mastering Zendesk by Cedric F. Jacob in PDF and/or ePUB format, as well as other popular books in Computer Science & System Administration. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Packt Publishing
Year
2017
ISBN
9781786462565
Topic
Computer Science
Subtopic
System Administration
Index
Computer Science

Table of contents

  1. Mastering Zendesk