Managing Sticky Situations at Work
Communication Secrets for Success in the Workplace
- 232 pages
- English
- PDF
- Available on iOS & Android
About This Book
This title is a practical guide for the millions of men and women who may find themselves dealing with difficult or problematic situations in the workplace. Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable, unproductive workplace conflicts in a forthright, sensitive, and systematic way. This necessary and timely title gives readers examples of common, real-life workplace situations, followed up with a new and effective way to respond-the Say It Just Right model of communication-applied to each case. Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses, co-workers, clients, and subordinates. Examples come from the health care professions, information technology companies, small businesses, retail, the public sector, and other sources. From back-stabbing and personality clashes, to bullying bosses and awkward office romances, to inappropriate Internet use and nasty emails, it gives readers recognizable scenarios, practical solutions, and the parameters to help them "say it just right" when it is time to act.
Frequently asked questions
Information
Table of contents
- Cover
- Contents
- Illustrations
- Acknowledgments
- Introduction: How to Say It Just Right in the Workplace
- 1. The Say It Just Right™ (SIJR) Model
- 2. Personality Overlay
- 3. Sticky Situations with Your Boss
- 4. Sticky Situations with Co-Workers
- 5. Sticky Situations with Clients
- 6. Sticky Situations with Subordinates
- 7. Sticky Situations in Meetings
- 8. Sticky Romantic Situations in the Office
- 9. Sticky Interview Situations
- 10. Sticky Etiquette Situations
- 11. Sticky E-situations
- 12. Sticky Situations on the Home Front
- Appendix 1: Answers to Quizzes
- Appendix 2: Special Tools and Resources
- Index