Based on a tested model for community analysis, this book offers a guide to the management of client-centered transformative information services that can be applied in any type of library or information agency. Knowing a community enables library and information professionals to prioritize the community's information needs and design appropriate services for them. Assessing Information Needs: Managing Transformative Library Services was written to provide the rationale for community analysis, a model for gathering community data, and a process for analyzing data and applying it to the management of an information agency. The book explains why information professionals should customize services, as well as the "how to" of collecting data. A model for gathering community information is described, applied, and demonstrated through a case study. The book then shows how such information is interpreted and used to plan information services that are transformative for individuals and groups in the case-study community, providing lessons that readers can use with their own institutions. Rooted in a philosophy of customer service, the method presented here is perfect for public, school, academic, and special libraries or other types of information agencies.

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Yes, you can access Assessing Information Needs by Robert J. Grover Professor Emeritus, Roger C. Greer, John Agada in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Library & Information Science. We have over one million books available in our catalogue for you to explore.

Information

Publisher

Libraries Unlimited

Year

2010

ISBN

9781591587989

Edition

Topic

Languages & Linguistics

Subtopic

Library & Information Science

Index

Languages & Linguistics

Cover
Title
Copyright
Contents
Acknowledgments
1. Introduction
2. Libraries in Society—Past and Present
3. Knowledge Systems in Society
4. The Theoretical Framework for Community Analysis
5. Gathering Data for Decision-Making
6. The Information Needs of Individuals
7. Studying the Information Needs of Groups
8. Studying the Information Needs of Agencies
9. Lifestyles
10. Implementing a Community Analysis
11. Extrapolating Meaning from Community Analysis Data
12. Planning Information Services
13. Issues in Implementation
Appendix A: Educational Attainment for the Six Communities
Appendix B: Brighton Businesses by Category
Appendix C: Brighton’s History
Appendix D: Case Study Chronology
Appendix E: Case Study Survey Questions
Selected Bibliography
Index
About the Authors