You Can't Make This Ship Up
eBook - ePub

You Can't Make This Ship Up

Business Strategies, Life Lessons, and True Stories from Forty Years at Sea

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

You Can't Make This Ship Up

Business Strategies, Life Lessons, and True Stories from Forty Years at Sea

Book details
Table of contents
Citations

About This Book

How would you manage and grow your business if you had to live with your team and clients? Paul Rutter is a customer-experience expert and has survived three decades of life at sea as a cruise director for the largest ships in the world. In You Can't Make This Ship Up, he recounts the hilarity of life on the high seas and the lessons he learned along the way. These lessons and life-defining moments are the perfect guide for sea and land-based businesses to thrive in a culture based around exceptional customer service.

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Information

Publisher
Koehler Books
Year
2021
ISBN
9781646634460
Edition
1
Topic
Business
Subtopic
Hospitality, Travel & Tourism Industry
Index
Business

Table of contents

  1. Cover
  2. Praise for You Canā€™t Make This Ship Up
  3. Title
  4. Copyright
  5. Table of Contents
  6. Foreword
  7. Dedication
  8. Authorā€™s Note
  9. INTRODUCTION
  10. CHAPTER 1: All Aboard!
  11. CHAPTER 2: Fresh Off the Boat: How to Hire Effectively
  12. CHAPTER 3: Shape Up or Ship Out: Setting Expectations for Your Team
  13. CHAPTER 4: When Your Ship Comes In: Jump Aboard
  14. CHAPTER 5: Loose Lips Sink Ships: The Impact of Gossip
  15. CHAPTER 6: Throw Off the Bowlines
  16. CHAPTER 7: Rocking the Boat: Effectively Handle Conflict
  17. CHAPTER 8: All Hands on Deck: Building Exceptional Teams
  18. CHAPTER 9: Walk the Plank: Fire Effectively
  19. CHAPTER 10: Come Hell or High Water: Overcoming Obstacles
  20. CHAPTER 11: Weā€™re All in the Same Boat: Leading with Empathy
  21. CHAPTER 12: Baby on Board
  22. CHAPTER 13: Running a Tight Ship: Creating Boundaries Within Your Organization
  23. CHAPTER 14: Deck Cadets: Planning for the Junior Cruisers
  24. CHAPTER 15: A Rising Tide Lifts All Boats: Empowering Your Team
  25. CHAPTER 16: Between the Devil and the Deep Blue Sea
  26. CHAPTER 17: Whatever Floats Your Boat: Keeping the Customer Happy
  27. CHAPTER 18: Like Water Off a Duckā€™s Back: Handling Criticism in the Social Media Age
  28. Epilogue
  29. Connect With Paul
  30. Acknowledgments