Supervision in the Hospitality Industry
eBook - ePub

Supervision in the Hospitality Industry

Leading Human Resources

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Supervision in the Hospitality Industry

Leading Human Resources

Book details
Table of contents
Citations

About This Book

Supervision in the Hospitality Industry

A thorough, accessible handbook for leadership in a vital industry

Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff.

The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers:

  • The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much more
  • The importance of recognizing and practicing cross-cultural diversity and interaction
  • A balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associates
  • Employee assistance programs
  • A wealth of real-world case studies, illustrative examples, and "Industry Profiles" sections offering perspectives on leadership and supervision issues from hospitality professionals

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Yes, you can access Supervision in the Hospitality Industry by John R. Walker in PDF and/or ePUB format, as well as other popular books in Technology & Engineering & Food Science. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Wiley
Year
2024
ISBN
9781394244706
Edition
10
Topic
Technology & Engineering
Subtopic
Food Science
Index
Technology & Engineering

Table of contents

  1. Cover
  2. Table of Contents
  3. Title Page
  4. Copyright
  5. Dedication
  6. Preface
  7. Chapter 1: The Supervisor as Manager
  8. Chapter 2: The Supervisor as Leader
  9. Chapter 3: Planning, Organizing, and Goal Setting
  10. Chapter 4: Communicating Effectively
  11. Chapter 5: Diversity, Equity, and Inclusion
  12. Chapter 6: Recruitment, Selection, and Orientation
  13. Chapter 7: Organizational Excellence
  14. Chapter 8: Motivation
  15. Chapter 9: Supervising Teams, Team Building, and Coaching
  16. Chapter 10: Employee Training and Development
  17. Chapter 11: Conflict Management, Resolution, and Prevention
  18. Chapter 12: Discipline
  19. Chapter 13: Decision-Making and Control
  20. Chapter 14: Delegating
  21. Glossary
  22. Index
  23. End User License Agreement