Information Technology Service Management
eBook - PDF

Information Technology Service Management

  1. 190 pages
  2. English
  3. PDF
  4. Only available on web
eBook - PDF

Information Technology Service Management

Book details
Table of contents
Citations

About This Book

This text is a comprehensive guide to the management of IT services in organizations. It covers topics such as service strategy, service design, service transition, service operation, and continual service improvement. The book is designed to help IT professionals develop effective strategies for delivering high-quality IT services that meet the needs of their organizations. It is an essential resource for anyone involved in IT service management, including IT managers, service desk staff, and IT consultants.

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Yes, you can access Information Technology Service Management by Jeff Struik in PDF and/or ePUB format, as well as other popular books in Computer Science & Information Technology. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. About The Author
  5. Contents
  6. List of Figures
  7. List of Tables
  8. List of Abbreviations
  9. Preface
  10. Chapter 1: Introduction To IT Service Management
  11. Chapter 2: Strategic Alignment
  12. Chapter 3: Portfolio Flexibility
  13. Chapter 4: Architecture Management
  14. Chapter 5: Asset Management
  15. Chapter 6: IT Reporting
  16. Chapter 7: Resource Management
  17. Chapter 8: Organizational Support
  18. Index
  19. Back Cover