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- 190 pages
- English
- PDF
- Only available on web
eBook - PDF
Information Technology Service Management
Book details
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About This Book
This text is a comprehensive guide to the management of IT services in organizations. It covers topics such as service strategy, service design, service transition, service operation, and continual service improvement. The book is designed to help IT professionals develop effective strategies for delivering high-quality IT services that meet the needs of their organizations. It is an essential resource for anyone involved in IT service management, including IT managers, service desk staff, and IT consultants.
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Yes, you can access Information Technology Service Management by Jeff Struik in PDF and/or ePUB format, as well as other popular books in Computer Science & Information Technology. We have over one million books available in our catalogue for you to explore.
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Table of contents
- Cover
- Title Page
- Copyright
- About The Author
- Contents
- List of Figures
- List of Tables
- List of Abbreviations
- Preface
- Chapter 1: Introduction To IT Service Management
- Chapter 2: Strategic Alignment
- Chapter 3: Portfolio Flexibility
- Chapter 4: Architecture Management
- Chapter 5: Asset Management
- Chapter 6: IT Reporting
- Chapter 7: Resource Management
- Chapter 8: Organizational Support
- Index
- Back Cover