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ISO/IEC 20000:2011 - A Pocket Guide
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About This Book
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2: 2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;• it supports ISO/IEC 20000 training and certification and• it is a quick reference for practitioners to the core content of ISO/IEC 20000.
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Yes, you can access ISO/IEC 20000:2011 - A Pocket Guide by Mart Rovers in PDF and/or ePUB format, as well as other popular books in Pedagogía & Educación general. We have over one million books available in our catalogue for you to explore.
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Topic
PedagogíaSubtopic
Educación generalTable of contents
- Cover
- Title
- Colophon
- Acknowledgements
- Foreword
- Contents
- 1 Introduction
- 2 Overview of ISO/IEC 20000
- 3 Development of ISO standards
- 4 Accreditation, certification and assessment
- 5 Relationships to frameworks
- 6 Alignment with other standards
- 7 ISO/IEC 20000 and communication
- 8 ISO/IEC 20000-1:2011
- 9 ISO/IEC 20000 self-assessment
- Annex A Glossary: terminology and definitions
- Annex B ISO/IEC 20000-1:2011 changes
- Annex C ISO/IEC 20000-2:2012