The Definitive Guide to Conversational AI with Dialogflow and Google Cloud
eBook - ePub

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud

Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud

  1. English
  2. ePUB (mobile friendly)
  3. Only available on web
eBook - ePub

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud

Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud

Book details
Table of contents
Citations

About This Book

Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google's Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context.

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs.

After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase.

??What You Will Learn

  • Discover Dialogflow, Dialogflow Essentials, Dialogflow CX, and how machine learning is used
  • Create Dialogflow projects for individuals and enterprise usage
  • Work with Dialogflow essential concepts such as intents, entities, custom entities, system entities, composites, and how to track context
  • Build bots quickly using prebuilt agents, small talk modules, and FAQ knowledge bases
  • Use Dialogflow for an out-of-the-box agent review
  • Deploy text conversational UIs for web and social media channels
  • Build voice agents for voice assistants, phone gateways, and contact centers
  • Create multilingual chatbots
  • Orchestrate many sub-chatbots to build a bigger conversational platform
  • Use chatbot analytics and test the quality of your Dialogflow agent
  • See the new Dialogflow CX concepts, how Dialogflow CX fits in, and what's different in Dialogflow CX

Who This Book Is For

Everyone interested in building chatbots for web, social media, voice assistants, or contact centers using Google's conversational AI/cloud technology.

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Yes, you can access The Definitive Guide to Conversational AI with Dialogflow and Google Cloud by Lee Boonstra in PDF and/or ePUB format, as well as other popular books in Computer Science & Artificial Intelligence (AI) & Semantics. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Apress
Year
2021
ISBN
9781484270141
Topic
Computer Science
Subtopic
Artificial Intelligence (AI) & Semantics
Index
Computer Science

Table of contents

  1. Cover
  2. Front Matter
  3. 1. Introduction to Conversational AI
  4. 2. Getting Started with Dialogflow Essentials
  5. 3. Dialogflow Essentials Concepts
  6. 4. Building Chatbots with Templates
  7. 5. Bot Management
  8. 6. Deploying Your Chatbot to Web and Social Media Channels
  9. 7. Building Voice Agents
  10. 8. Creating a Multilingual Chatbot
  11. 9. Orchestrate Multiple Sub-chatbots from One Chat Interface
  12. 10. Creating Fulfillment Webhooks
  13. 11. Creating a Custom Integration with the Dialogflow SDK
  14. 12. Implementing a Dialogflow Voice Agent in Your Website or App Using the SDK
  15. 13. Collecting and Monitoring Conversational Analytics
  16. Back Matter