The Manager's Guide to Employee Feedback

Glenn Robert Devey

• Publisher: Packt Publishing
• Year: 2014
• ISBN:
  9781783000012
• Edition: 1
• Topic: Informatique
• Subtopic: Technologies de l'information

Expert Business Coach and trainer Glenn Devey shares with you his inside secrets to delivering the best feedback to engage your staff in their development journey. Critical to your success as a manager is your ability to consistently raise the performance of your team members, and the best leaders let their staff know exactly how they are measuring up. This friendly, engaging guide will give you a shortcut to a management skill that is valuable and rare, but essential to make your mark as a great leader.Let Glenn show you how to master his tried and tested feedback models, and you'll be able to deal confidently and fairly with your staff even when stakes are high. Step by step, you'll learn to deliver professional and effective reprimands with minimal stress, apply subtle psychological tactics to steer your team towards success, diplomatically deliver feedback to senior leaders, articulate your feedback to keep your team motivated, and deal with difficult feedback situations. Packed with tips, advice, real life case studies and written with humor along the way, this accessible guide will help you to fulfill your management potential.

The Manager's Guide to Employee Feedback

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The Manager's Guide to Employee Feedback

Copyright © 2013 Impackt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

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First published: December 2013

Production Reference: 1171213

Published by Impackt Publishing Ltd.

Livery Place

35 Livery Street

Birmingham B3 2PB, UK.

ISBN 978-1-78300-000-5

www.Impacktpub.com

Cover Image by Jarek Blaminsky (<[email protected]>)

Credits

Author

Glenn Devey

Reviewers

Kath Akoslovski

James Border

Andy Ibbitson

Commissioning Editors

Stephanie Moss

Danielle Rosen

Technical Editor

Jalasha D'costa

Copy Editors

Jalasha D'costa

Maria Gould

Paul Hindle

Project Coordinators

Anurag Banerjee

Priyanka Goel

Proofreaders

Maria Gould

Paul Hindle

Indexer

Tejal Soni

Graphics

Ronak Dhruv

Production Coordinator

Melwyn D'sa

Cover Work

Melwyn D'sa

Foreword

It was back in the early 1980s that Kenneth Blanchard and Spencer Johnson in their book, The One Minute Manager, described feedback as "The Breakfast of Champions". Delivered well with care and positive intent, feedback can inspire us and help us access our full potential. Many of us, however, will be able to cite experiences of feedback (both delivered and received) when the impact has not been motivational.

Creating the environment and readiness for effective communication in the workplace is a critical leadership skill for people, whatever role they perform. For a team to achieve optimal performance, all members of the team carry the responsibility to hold themselves and each other to account for fulfilling their role. Being able to deliver strong messages of support and of expectation with clarity and respect for colleagues is a skill to be developed and nurtured for all aspiring leaders.

Glenn Devey presents a range of strategies to help us in this development. His engaging style, his authentic appreciation of the challenges this presents, and his enthusiastic encouragement to us all make this book a very accessible and enjoyable read.

He draws on his own experiences with a refreshing honesty, and his highly developed coaching and mentoring skills are in evidence as he encourages us to think for ourselves and work things out through experience as opposed to calling on us to simply take his word for it.

Looking back at my own experiences in managing and leading others, I recognize that I would have benefitted from knowing the techniques and approaches Glenn explores. Glenn's prompts for good practices have been a very helpful reminder for me, and I'm sure they will be helpful ideas for everyone working and interacting with others.

Mike Hurley

Director of Intuition Discovery and Development Ltd.

September 2013

About the Author

Glenn Devey currently works as a management consultant building on an industrial career spanning almost 30 years. After beginning his career in the Telecoms industry, he moved into the Automotive industry where he spent 17 years working in Engineering Management leading small and large teams of engineers working on complex new products. He resigned his corporate position in 2007 to work freelance as a trainer, coach, and consultant following a passion for personal and professional development. Since then, his career has taken him across both the public and private sector working to train the next generation of new managers and also working as an executive coach to experienced and senior leaders in business. Glenn holds recognized qualifications in coaching, mentoring, training, NLP, Six Sigma, and at the time of writing, is studying for an MBA. He has filed a successful patent, holds a Second Dan Black Belt in Karate, and also plays electric bass with a local Blues band.

You can join Glenn and the growing Feedback community here https://www.facebook.com/GuideToGivingFeedback or you can connect with Glenn personally at http://www.linkedin.com/in/glenndevey

I'd like to thank the following people who have inspired me to write this book: Sandra Goddard, my first coach, who really stretched my thinking. Peter Hill, for his teaching and supervision work with me as a developing coach. Mike Hurley, my mentor, who took me under his wing and taught me about coaching and the coaching industry.

Ellen Bothwick, my first NLP trainer, who saw something within me and gave me the opportunity to work within the industry. David Shephard, Ralph Watson, and David Smallwood, who are all fantastic NLP trainers with outstanding feedback skills.

Finally, my two beautiful daughters, Annabelle and Imogen, who have taught me more about human behavior than I sometimes wanted to know.

About the Reviewers

Kath Akoslovski has over 28 years' experience of working as a senior manager with a diverse range of organizations across the UK. She is also a Master Practitioner in Neuro-Linguistic Programming (NLP), accredited coach, and trainer.

Kath established Bridge2succeed Ltd. 15 years ago and is very successful in developing work relationships at a senior decision-making level to build long term business partnerships. She operates as a key driver of organizational change and development through people, systems, and processes. Through her natural ability to develop rapport quickly with people at all levels, she is able to achieve results by gaining the collaboration of staff. As an interim manager, she has been successful in transforming areas of deficit and poor performance into successful productive happy work areas.

Kath is passionate about developing people to their full potential through coaching teams and individuals. She believes that everyone has a 'gift' / natural talent and through effective communications, nurturing and support will bring this to the fore. The long term benefits to the individual and organization is invaluable. For more information about Kath, visit www.bridge2succeed.co.uk and www.mindfit.org.uk.

James Border started his career as an engineer in the Aerospace industry before moving into Automotive, where he formed the opinion that to have a greater influence on the finished product required a move into project management. A move to the power industry gave him the opportunity to manage diverse global teams and therefore led to the development of team-oriented skills. So, being invited to contribute to this book about providing feedback was a natural and relevant progression.

Andy Ibbitson is a business improvement specialist who has operated in the Construction, Infrastructure, Automotive, Healthcare, and Manufacturing sectors. With a Master of Science degree in Automotive Component Manufacturing and an MBA in Engineering Management, Andy began his career in the UK construction industry, where his engineering and manufacturing skills were first developed. His formative years were at Jaguar Land Rover in the UK, where he delivered in a number of senior roles over a course of 20 years and his lean skills and coaching knowledge were embedded. After leaving JLR, he ventured into the NHS, the UK healthcare system, where he undertook a senior role as a Service Improvement Officer. After achieving ...

Table of contents

• The Manager's Guide to Employee Feedback