Communication Toolkit for Introverts

Patricia Weber

• Publisher: Packt Publishing
• Year: 2014
• ISBN:
  9781783000692
• Edition: 1
• Topic: Informatik
• Subtopic: Informationstechnologie

If you identify as introvert and are ambitious and determined to succeed in business but you are finding it difficult to find your voice, this easy-to-use and friendly book is for you.

Communication Toolkit for Introverts

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Communication Toolkit for Introverts

Copyright © 2014 Impackt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Impackt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Impackt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Impackt Publishing cannot guarantee the accuracy of this information.

First published: November 2014

Production reference: 1241114

Published by Impackt Publishing Ltd.

Livery Place

35 Livery Street

Birmingham B3 2PB, UK.

ISBN 978-1-78300-068-5

www.Impacktpub.com

Credits

Author

Patricia Weber

Reviewer

Arslan Ali

Acquisition Editor

Richard Gall

Content Development Editor

Vaibhav Pawar

Copy Editors

Roshni Banerjee

Simran Bhogal

Maria Gould

Ameesha Green

Paul Hindle

Karuna Narayanan

Faisal Siddiqui

Project Coordinator

Venitha Cutinho

Proofreaders

Simran Bhogal

Maria Gould

Ameesha Green

Paul Hindle

Production Coordinator

Melwyn D'sa

Cover Work

Simon Cardew

About the Author

Patricia Weber is one of the first people since 2006 to lead the way in support of introverts, as "America's #1 Coach For Introverts (and extroverts reluctant to sell)", and is an introvert herself.

Working with individuals, groups, and on the speakers' platform, she supports introverts to experience more personal energy, more vitality, and in the end, more success.

Since 1990, Patricia's coaching has transformed the lives of introverts who typically sell reluctantly or lead with less than stellar personal power. She has helped them as her clients to become people who are beacons of success for others in their organizations.

An award winning, top selling salesperson and sales manager, Patricia has assisted her business clients reach higher sales goals and simultaneously improved organizational leadership. She has taught many people to speak with more confidence, deliver effective presentations, and increase sales by more than 100%.

About the Reviewer

Arslan Ali has more than 14 years of experience related to the IT Industry and training institutions with experience of 5 years exclusive in teaching various disciplines and projects in an IT institution. He has worked in various roles in the capacity of software engineer, software tester, trainer, and quality assurance. The major focus of his expertise lies in coordination, implementation, and testing of ERPs and customized applications. He is also a trainer for context-driven testing for various companies and individuals.

Arslan is currently working at Sidat Hyder Morshed Associates as a Sr. Consultant—Information Solutions; but besides that he is also an active founding member of TestersTestified (www.testerstestified.com) (@testtified), Outtabox! (www.outtabox.co) (@OuttaBoxPk), and OISOL—Open Integrated Solutions (www.oisol.com) as a training consultant for software testing and context-driven testing workshops.

You can follow him on Twitter @arslan0644 and on LinkedIn at pk.linkedin.com/in/thegoodchanges/.

I would like to thank Impackt Publishing for this opportunity and my father for his reading habits that he successfully inculcated in me!

Preface

Why write a comprehensive business communications skills book for introverts?

"Just how do I position myself, my uniqueness, as a business coach? The field is so competitive," the budding coach asked.

"Well it's right here. You state it in your biography," the life coach observed.

"I do?"

It took a life coach to jolt my awareness of that personal uniqueness in a successful business career that could apply to a then budding new career, years later as a business coach, that something special each of us live with on a daily basis is not necessarily easy to find. After all, how could you notice? It is almost as unremarkable and taken for granted as the air you breathe. Often, it takes an outsider to make such observations for you.

For me, the uniqueness as a highly successful sales person is that I am an introvert.

In my online blogging about almost everything introvert, it's been exciting to see the number of people who are introverts and position themselves to help other introverts as either coach, or speaker, or author is growing since 2007 from just the two of us to dozens of people today. Over the years, introverts have become able to find information to discover a variety of techniques, ideas, and skills that are either innate to their temperament or learned. These skills, once understood and brought together, can help any motivated introvert get to a level of success wanted in business—regardless of the field or profession.

This book is going to be different and, in some ways, more relevant than many those are available to help the introvert in business. It is an all in one place toolkit in which you will find six essential communications skills, which are accepted by many authorities as the most needed to get ahead in a more extroverted world.

With anecdotes, examples, and supportive research, you will recognize your authentic introvert nature is highly valuable in any workplace situation.

Additionally, this is presented by an introvert author and interviews with other introverts and extroverts who have first-hand experience in all the aspects and have achieved best results for them and others involved using these techniques.

What this book covers

Chapter 1, Communication Preferences of Introverts and Extroverts, will fully and clearly define communication differences between introverts and extroverts so that each can work more effectively in an environment that suits their temperament.

Chapter 2, Identify and Count on Your Introvert Strengths, will allow you to appraise the introvert strengths of planning, listening more, self-reflection, thinking things through, and meaningful relationships to have specific actions to leverage them in more communication situations.

Chapter 3, Confident to Communicate, will distinguish between self-confidence and other "selves" to affirm often unrecognized self-appreciation, which helps to compose a personal plan to develop the key to workplace success: communication.

Chapter 4, Your Hardworking Wrench – Tighten or Open Up Your Listening, does a thorough examination of listening, which will increase your understanding of how people listen and what gets in the way. Then, with anecdotes and examples you will have specific ways to go from listening more to listening better and getting your voice heard.

Chapter 5, Your Headband Light – Succeeding in the Business Meeting, will discuss how with a formulation combining introvert strengths and subtle changes, introverts will be in charge of themselves and their contribution in the next and future business meetings.

Chapter 6, Tape Measure Your Success for Powerful Presentations, will discuss the key elements that presenters use in the most successful presentations; using these, an introvert can creatively and comfortably design the elements to make a presentation to any size group with poise and confidence.

Chapter 7, Do You Have an Axe to Grind? Use a Positive Approach for Workplace Conflict, explores how in the next inevitable business conflict situation, you will be more equipped to use your self-reflection and calm demeanor to assert yourself to achieve a positive outcome for all.

Chapter 8, On the Level to Negotiate with Success, will examine the strengths of an introvert in the light of a win-win negotiation process to employ more of what the introvert has going for them than not, for more successful outcomes—from the smallest to the highest-level negotiation.

Chapter 9, Power Tools of Influence, Persuasion, and Selling, will evaluate a variety of comfortable techniques to increase influence in more high-stake business situations, as well as any sales encounters, with a full understanding of the pervasiveness of influence and persuasion.

Chapter 10, Quiet Communication can Triumph, will move you quickly from planning to a prioritized schedule of actions after going through opportunities for self-reflection and thinking things through in the previous chapters.

Who this book is for

If you have this book, you are likely an introvert with a desire to succeed more easily and even more effortlessly in everyday business situations.

One potential problem is that either you aren't aware of the introvert strengths you innately have to help or you think the more extroverted have something you don't in their natural traits.

Or, you could be an extrovert and believe that having a communications toolkit could be useful in mentoring or helping introverts who you work with everyday.

Chapter 1, Communication Preferences of Introverts and Extroverts, starts with a review of the communication preferences and differences of each style, which when understood and used effectively could be your major strength. This chapter will establish how the two temperaments can relate more easily despite some fundamental differences.

Chapter 2, Identify and Count on Your Introvert Strengths, will focus on the strengths of introverts and how these can help in virtually all business settings.

Ch...

Table of contents

• Communication Toolkit for Introverts