1 Bureaucracy and Its Discontents
The analogy between the process of civilization and the path of individual development may be extended in an important respect. It can he asserted that the community, too, evolves a super-ego under whose influence cultural development proceeds.
âSigmund Freud, Civilization and Its Discontents (1930)
Indeed, in the most highly developed areas of contemporary society, the transplantation of social into individual needs is so effective that the difference between them seems to he purely theoretical.
âHerbert Marcuse, One-Dimensional Man (1964)
The New Line of Americans
In the years immediately following World War II, a handful of popular sociological studies suggested that a fundamental change was occurring in American society. This transformation, so the story went, was a response both to the rise of the information sciences, systems theory and cybernetics, and more fundamentally to an economy in which the production and distribution of information was taking unprecedented priority over the production and distribution of material goods. As David Riesman put it in the popular edition of his 1950 classic, The Lonely Crowd, a ârevolutionâ was in progress, âa whole range of social developments associated with a shift from an age of production to an age of consumptionâ (Riesman, rev. ed. 6). Scores of subsequent studies described these developments as the rise of a new âpost-industrial society,â a âglobal village,â an âinformation age,â a âsecond industrial revolution,â and, in cultural criticism, a âcondition of postmodernity.â1
Among the more prominent anxieties animating early accounts of this condition was that new social arrangements had producedâor mass-producedâa new, and somewhat frightening type of American: a âlonely crowdâ of âposthistoric men,â âone-dimensional men,â and âorganization men.â2 For many observers, individuals had grown alarmingly generic and pliant as they became enmeshed in ever-larger bureaucratic and corporate structures. This pervasive concern about individual agency in turn gave rise to a second, more pressing worry about the âagencyâ of postindustrial systems. Because bureaucracies seemed to efface essential human attributes and distribute them across a system comprised of many human beings, they were often described as if they possessed human attributes. As a result, they were increasingly viewed as autonomous âsocial bodiesâ dangerously out of human control, even the control of those individuals nominally at their âhead.â
Such worries were not wholly new. Several decades earlier, Max Weber had described the tendency of rational, bureaucratic structures to grow somewhat uncontrollably. But Weber maintained that âthe mechanismâ of bureaucracy could be put into motion âonly from the very topâ and that bureaucracy was âa power instrument of the first order for one who controls the bureaucratic apparatusâ (987â88, emphasis added). In the postwar sociologies I have been describing, Weberâs claims seem outmoded. The postindustrial worry about bureaucracy is not that it may be misused âfrom the topâ but that those at the top of a bureaucracy do not really run it. In the words of Bob Slocum, Joseph Hellerâs consummate âorganization man,â âNobody is sure anymore who really runs the company (not even the people who are credited with running it), but the company does runâ (Something Happened 13).3
In this chapter, I trace a widespread, anxious narrative response to this vision of âpostindustrialâ society. The type of narrative in which I am interested attempts to rally support for a supposedly threatened form of American individualism. Its primary cultural function is to defend the idea that individuals are inviolable, autonomous repositories of internal differences, ideas, and motivationsâand to defend it specifically against the consequences of postindustrial economic developments, especially the incorporation of cybernetic ideas into the modeling and operation of large bureaucratic systems. The texts I consider in this chapter attempt to conserve this form of individualism by urging individuals to treat large systems as âenemies,â resisting their demands for corporate identity and collective behavior. The cultural work of these narratives, in other words, is not only to describe how postindustrial culture might diminish individual agency but also to offer an âantidoteâ to that problem. The antidote, interestingly enough, takes the form of a âparanoidâ suspicion of social connectionsâand a commitment to the idea that persons are atomistic units threatened by various forms of social communication and collective identity.
In tracing the rise of this âreasonable paranoia,â I must leave the regions of lurid conspiracy theory for more familiar territory. My aim is to locate the early foundations of a popular postwar story about human agency, one that would usher the potentially marginal forms of conspiracy theory and paranoia toward the center of American life and would eventually provide a âlegitimate,â mainstream basis for more dramatic expressions of agency panic. My central literary examples in this endeavor come from the fiction of Joseph Heller, whose novel of rationalization-gone-mad, Catch-22, is perhaps the best-known fictional embodiment of the cultural tendency I have been outlining. Before I turn to Catch-22, however, I want to examine in detail several of the nonfictional narratives I mentioned above.
Social Characters
One of the most influential such narratives came from sociologist David Riesman. Shortly after World War II, Riesman made an observation about individual autonomy that would become the basis of many other works, both fictional and nonfictional. âOne kind of social character, which dominated America in the nineteenth century,â he declared, âis gradually being replaced by a social character of quite a different sortâ (rev. ed. 3).4 The new, or âother-directed,â sort of character seemed to âfind itself most at home in Americaâ and was like other recently diagnosed products of âhighly industrialized, and bureaucratic America: [Erich] Frommâs âmarketer,â [C. Wright] Millsâs âfixer,â Arnold Greenâs âmiddle-class male childââ (orig. ed. 20). Like these figures, Riesmanâs new Americans seemed far less admirable than the rugged, âinner-directedâ individuals they seemed to be replacing. The difference between the two types, Riesman was quick to point out, lay not in whether they were socially conditioned but in how frequently and from whom they received guidance: âdirection in both cases,â he noted, âcomes from outside and is simply internalized at an early point in the life cycle of the inner-directedâ (172). Yet the results of this difference were dramatic. Inner-directed children grew up to be unique and self-governing adults. Like the hard-working, driven individuals of Weberâs âProtestant ethic,â they possessed a ârigid though highly individualized characterâ (15) allowing them to âgain a feeling of control over their own livesâ (18). Other-directed persons, by contrast, were easily influenced and controlled by social pressures. They were highly flexible and uncertain of themselves, continually adjusting their desires in response to âsignals from others,â especially âthe school and the peer-groupâ and âthe mass media: movies, radio, comics, and popular culture media generallyâ (22). As a result, they seemed to be shallow âglad-handersâ and manipulators, extremely needy of approval and guidance from others.5
The appearance of the âother-directedâ type indicated a fundamental change in American society, and one that did not bode well for the nation. The bad news was not merely that America had become populated by shallow and insecure individuals. The situation was much graver, for while inner-directed persons had a rich internal lifeâthe mark of personhood in the dominant tradition of liberal individualismâother-directed types were generic inside. Their most âindividualâ aspects, even their âinner experiences,â were regulated by external communications, which penetrated and inhabited them. This conclusion, as we shall see, raised the specter of a serious social dilemma. If oneâs contemporaries were the source of oneâs goals and desires, and if they too were other-directed, then who or what determined their goals and desires? If the answer was the âanonymous voices of the mass mediaâ (23), then who or what controlled those influences? Even the nonconformist, Riesman noted, had to be aware that âhis efforts at autonomy are taken as cues by the âothersââ and might merely âdegenerate into other-directed play-actingâ (304). The theory of other-direction posited nothing short of a national crisis of agencyânot only a severe decline in individual autonomy, but a new imperative to trace human behaviors to their diverse social origins.
Riesman was not alone in offering his dramatic and captivating thesis. Its basic tenets would be advanced in a staggering array of texts. In 1954, Jacques Ellul described a process called âinvoluntary psychological collectivizationâ and asserted that its âinevitable consequence is the creation of the mass manâ (406â7). He added, âWe can get a general impression of this new type by studying America, where human beings tend clearly to become identified with the ideal of advertisingâ (407). Two years later, William Whyte would trace the same problem to U.S. corporate culture. The result, he claimed, was not ââMass Manââa person the author has never metâ (10)âbut rather âthe organization man,â a social character whose desires and ideas seemed indistinguishable from corporate propaganda. For Whyte, this new corporate tool signaled âa major shift in American ideologyâ (4), a movement away from Weberâs âProtestant ethicâ toward a new âsocial ethic.â This was a dangerous development, in Whyteâs view, because it made âmorally legitimate the pressures of society against the individualâ (7) and suggested that âsocietyâs needs and the needs of the individual are one and the sameâ (7). Organization men were ideologically conditioned subjectsâânot only other-directed, to borrow David Riesmanâs concept,â but convinced that âit is right to be that wayâ (396).
It is important to emphasize that the central element of such accountsâa story of individual agency in crisisâwas deployed not only by those who longed for a return to the Protestant ethic of market capitalism but by those favoring socialism as well. In his One-Dimensional Man (1964), the Marxist critic Herbert Marcuse argued that postindustrial Americans had been so âintrojectedâ with âsocial controlsâ that âeven individual protest [was] affected at its rootsâ (9).6 Like Whyteâs organization men, Marcuseâs conditioned subjects were unable to recognize their own conditioning. And like Riesmanâs other-directed persons, they lacked an internal âgyroscopeâ or guidance system. In Marcuseâs version of the story, however, the internal aspects of the individual were no longer simply âadjustedâ by social and economic pressures. Rather, the political economy wholly evacuated and occupied their private space, rendering them âone-dimensional.â For Marcuse, the problem was so severe that the term âintrojectionâ no longer described the way individuals internalized social controls:
Introjection implies the existence of an inner dimension distinguished from and even antagonistic to the external exigenciesâan individual consciousness and an individual unconscious apart from public opinion and behavior. The idea of âinner freedomâ here has its reality: it designates the private space in which man may become and remain âhimself.â
Today this private space has been invaded and whittled down by technological reality. Mass production and mass distribution claim the entire individual, and industrial psychology has long since ceased to be confined to the factory.... The result is, not adjustment but mimesis: an immediate identification of the individual with his society and, through it, with the society as a whole. (10)
One-dimensional man, in other words, suffered from a terminal case of other-direction.
âOther-directedâ subjects have become increasingly commonplace in postmodern representation and theory. The cultural landscape is now populated not only with the artifactual replicants, terminators, and âmeat-puppetsâ of science fiction but also with theoretical subjects such as Jean Baudrillardâs âschizo,â a figure so open to mass communication that his politics can be nothing more than âa hyperconformist simulation of the very mechanisms of the systemâ (âMassesâ 219). Similarly pliant subjects wander through the fiction of Ralph Ellison, William S. Burroughs, Ishmael Reed, Kathy Acker, and Thomas Pynchon, whose Mucho Maas, for instance, increasingly becomes âless himself and more generic ... a walking assembly of manâ (Crying 140).7
But we can perhaps get the most vivid sense of what life might be like for the âother-directedâ by studying Bob Slocum, the protagonist of Hellerâs 1974 novel Something Happened. Slocumâs most stable characteristic is his tendency to take on the characteristics of those around him. âI always have the disquieting sensation that I am copying somebody,â he confesses (73). When he spends the day with a man who limps, he comes home with a limp. Around a loud and assertive talker, he becomes loud and assertive. âItâs a weakness,â he admits, âa failure of character or morals, this subtle, sneaky, almost enslaving instinct to be like just about anyone I happen to find myself withâ (72). Slocum is not just an impersonator, but a compulsive impersonator. His tendency toward other-direction âoperates unconsciously ... with a determination of its ownâ (72). As he puts it, âI do not realize I have slipped into someone elseâs personality until I am already thereâ (72). It quickly becomes apparent, in other words, that Slocum lacks what Riesman calls an âinternal gyroscope,â His most individual qualities turn out to be simulacra. âEven my handwriting is not my ownâ he confesses (77). This is a significant admission because handwriting has long been not only the legal index of consent, agency, and will but also the conventional sign of individuality. The âscienceâ of handwriting analysis is built on the assumption that oneâs writing offers a snapshot of oneâs psychological makeup. The fact, then, that Slocum has painstakingly internalized the writing of a coworker reveals that his most individuating traits have come from the outside.8 His problem is not that he wears a gray flannel suit to work but that he wears gray flannel on the inside, so to speak.
Like Whyte, Heller suggests that Slocumâs âinner surrenderâ (Whyte 10) makes him invaluable to his organization. Yet it also generates problems for Slocum himself. For one thing, he suffers from a permanent identity crisis. âI donât know who or what I really am,â he confesses (74). Second, because the sources of his identity seem to lie outside himself, he feels unable to control his own actions. He worries perpetually about his ability to act autonomously, feels âenslavedâ by his imitative tendencies, and fears that he might âbreak free and go permanently out of controlâ (73). Finally, as in most narratives of agency-in-crisis, Slocum suspects that his actions are being determined by some entity he cannot name or see, and he tries to find the causal forces that shaped him, the âsomethingâ that âdecided to sort [him] into precisely this slotâ (210). That the ensuing search turns up little is not surprising, because when one imagines persons as Heller does Slocum, the sources of their âown true natureâ (73) are dispersed across an array of social connections and communicative networks.
What, then, are the basic elements of the story of agency-in-decline that became widely accepted in the early postwar years? The first concerns the nature of the newly-spawned individuals themselves, who are not only insufficiently individual but also lacking in agency, ideologically controlled, and too closely identified with advanced industrial society. Second, the controlling âsystemâ in such accounts has an extraordinary uniformity and coherence, despite its obscure workings. It is not a complex array of competing interests, powers, and classes, but a monolithic totality whose mandates and goals seem utterly noncontradictory. Constructed this way, it seems to be dramatically opposed to the puny individual, as in the familiar but reductive formula âindividual versus society.â Finally, the impact of this system on the individual is conceptualized through a rhetoric of interiority and exteriority, an imagined penetration, invasion, and occupation of the individualâs formerly private and protected interior, a process designed âto rob him of the intellectual armor he so badly needsâ (Whyte 13). As I show later, the intimacy between this rhetoric and the values associated with masculinity helps to explain why the story of...