eSourcing Capability Model for Service Providers eSCM-SP
eBook - PDF

eSourcing Capability Model for Service Providers eSCM-SP

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eBook - PDF

eSourcing Capability Model for Service Providers eSCM-SP

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Table of contents
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About This Book

The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

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Yes, you can access eSourcing Capability Model for Service Providers eSCM-SP by Bill Hefley,Elaine B. HyderKeith Heston,Mark Paulk in PDF and/or ePUB format, as well as other popular books in Education & Education General. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Van Haren Publishing
Year
2015
ISBN
9789401801256
Topic
Education
Subtopic
Education General

Table of contents

  1. eSourcing Capability Model for Service Providers (eSCM-SP)
  2. Foreword - Michael Corbett
  3. Foreword - Anthony Macina
  4. Introduction
  5. CHAPTER 1 eSourcing
  6. CHAPTER 2 Sourcing Issues & a Solution
  7. CHAPTER 3 Understanding the Model
  8. CHAPTER 4 Using the eSCM-SP
  9. CHAPTER 5 Capability Determination Methods and Certification
  10. CHAPTER 6 The Practice Structure
  11. CHAPTER 7 Interpreting the Intent of the eSCM-SP
  12. CHAPTER 8 The Practices
  13. Glossary & References
  14. Appendices