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Defining IT Success Through The Service Catalog
About This Book
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations.Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availabilityStandard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planningControls over consumption of services are enhancedThe fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
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Table of contents
- Colophon
- Acknowledgements
- Preface
- About Pink Elephant
- 1 Why Service Catalogs?
- 2 IT Services
- 3 Service Offerings, Agreements and Service Requests
- 4 Implementing SLM
- 5 Defining The Business-Focused Service Catalog
- 6 A Step-by-step Approach to IT Success
- 7 Guide To Supplemental Materials