VeriSM™ – Foundation Courseware
eBook - PDF

VeriSM™ – Foundation Courseware

  1. English
  2. PDF
  3. Available on iOS & Android
eBook - PDF

VeriSM™ – Foundation Courseware

Book details
Table of contents
Citations

About This Book

Besides the VeriSM™ – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSM™ - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership.This training material covers the syllabus for the VeriSM™ Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification.VeriSM™ Foundation consists of two parts: VeriSM™ Essentials and VeriSM™ Plus, each covering one day of training.Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM™ Plus training only. When they pass the VeriSM™ Plus exam they receive the VeriSM™ Foundation certificate.Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSM™ Essentials training only. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If they pass the VeriSM™ Plus exam later, they will automatically receive the VeriSM™ Foundation certificate.The courseware covers the following topics: •The Service Organization (Essentials)•Service culture (Essentials)•People and organizational structure (Essentials)•The VeriSM™ model (both)•Progressive practices (Plus)•Innovative technologies (Plus)VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer.It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age.VeriSM™ is Value-driven, Evolving, Responsive and Integrated Service Management.VeriSM™ is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.

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Yes, you can access VeriSM™ – Foundation Courseware by Helen Morris,Liz Gallacher in PDF and/or ePUB format, as well as other popular books in Didattica & Didattica generale. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Van Haren Publishing
Year
2018
ISBN
9789401802635
Edition
1
Topic
Didattica
Subtopic
Didattica generale

Table of contents

  1. Colophon
  2. About the Courseware
  3. Agenda
  4. About this course (3)
  5. 1. The Service Organization (12)
  6. 2. Service Culture (38)
  7. 3. People and organizational structure (50)
  8. 4. The VeriSM™ Model (93)
  9. 5. Progressive practices (159)
  10. 6. Innovative technologies (209)
  11. 7. Getting started (239)
  12. Assignments VeriSM™
  13. Assignment Module 1
  14. Assignment Module 2
  15. Assignment Module 3
  16. Assignment Module 4
  17. Assignment Module 5
  18. Assignment Module 6
  19. Assignments VeriSM™ - Answers
  20. Answers assignment Module 1
  21. Answers assignment Module 2
  22. Answers assignment Module 3
  23. Answers assignment Module 4
  24. Answers assignment Module 5
  25. Answers assignment Module 6
  26. VeriSM™ Foundation, Essentials and Plus – Preparation Guide
  27. VeriSM™ Foundation Sample Exam
  28. VeriSM™ Foundation Sample Exam – Answer key
  29. VeriSM™ Essentials Sample Exam
  30. VeriSM™ Essentials Sample Exam – Answer key
  31. VeriSM™ Plus Sample Exam
  32. VeriSM™ Plus Sample Exam – Answer key
  33. Appendix I – Table 25 Situational Analysis of Management Practices