- English
- ePUB (mobile friendly)
- Available on iOS & Android
About This Book
Effective communication through authentic leadership
A rapidly evolving workplace and disruptive technologies have created a growing demand for transparency and authenticity in communication from business leaders. Yet many decision-makers find themselves far behind the curve when it comes to understanding and meeting the evolving expectations of employees and customers.
Real Communication: How to Be You and Lead True reveals how to guide and communicate in a way that is authentic and will help business leaders truly connect and engage with their teams, customers, and coworkers.
• Communicate more effectively
• Improve employee engagement
• Manage organisational changes
• Help teams cope with change
When employees trust their leaders, businesses thrive. In Real Communication you will find everything you need to implement new strategies, instill core values, and cultivate engagement.
Frequently asked questions
Introduction
This kind of authentic leadership and real communication is needed now, more than ever.
PART I
Why you need to get REAL now
- Decline in trust: We're surrounded by alternative facts, fake news and cover-ups. Royal commissions and inquiries have revealed years of systematic deceit, lies and betrayals of trust. It's no surprise that we are sceptical. Leaders need to be mindful of this cynicism when they are communicating to employees, customers and peers, especially in times of change.
- Evolution of expectations: Over the past decade, our expectations of how we work, how we lead and how we are communicated to has changed. The challenge is how we respond to this. Leaders need a new mindset and new skills to communicate and lead differently, while companies need updated processes and structures that encourage everyone to get and feel involved, regardless of their age or background.
- Rise of jargon: We use jargon as a default in business to help us fit in, to make us sound smarter than we are or to avoid saying what we really mean. The overall result? Miscommunication and the feeling of isolation as we struggle to understand what is being said by the people we work for, the companies we buy from, the peers we work with and even the kids we parent.
- Addiction to acronyms: Every acronym has a multiple meaning or interpretation. So if everyone has the same understanding and is clear on what a particular acronym stands for and means, great! However, if they are not (and the vast majority of the time they are not), using the acronym can lead to inefficiency, miscommunication and, in some cases, very embarrassing situations.
Chapter 1
Decline in trust
- Firm belief in the reliability, truth, or ability of someone or something.
- Acceptance of the truth of a statement without evidence or investigation.
- The state of being responsible for someone or something.
- A person or duty for which one has responsibility.
Table of contents
- Cover
- Epigraph
- Title Page
- Copyright
- The real Ral
- Really big thanks
- Introduction
- End User License Agreement