How to Speak Human
eBook - ePub

How to Speak Human

A Practical Guide to Getting the Best from the Humans You Work With

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

How to Speak Human

A Practical Guide to Getting the Best from the Humans You Work With

About this book

'An instant classic—this book is so utterly relevant and needed. And it is hellishly refreshing to boot. I fucking love it, and heartily recommend it to all.' —Dr Jason Fox, best-selling author of How to Lead a Quest

Take a practical approach to the communication challenges in your workplace. Through 11 strategies, 23 tactics and 15 stories this handy how-to will help curious humans:

  • use the science of connection to create compelling communication
  • translate mind-numbing complexity into captivating simplicity
  • hijack attention, engage and influence others.

Whether you're a leader looking to connect with your workforce; a member of a small team, hungry to make a difference; or at the helm of a global organisation, with an eye on the horizon – this is a how-to for forward thinkers like you.

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Information

Publisher
Wiley
Year
2018
Print ISBN
9780730359531
Edition
1
eBook ISBN
9780730359548
Topic
Business
Subtopic
Business General
Index
Business

Index

  • active listening 165
  • active vs passive voice 108–109
  • advertising and marketing 3–4, 22, 34, 81–82, 83, 87
  • affect labelling 79
  • anticipation 17–25
    • — attention 17–18, 19, 23
    • — brain structure and function 21
    • — curiosity 21
    • — definition 17
    • — destroying 17–18
    • — emotions, heightening 20–21
    • — examples 19–20, 30
    • — expectations, managing 18–19, 21–22, 24
    • — influence 17, 18–19, 24
    • — mindset, influencing 18–19
    • — networking 20
    • — pace, controlling 23
    • — practical ideas 23–24
    • — shopping 21
    • — surprise 30, 34–35
    • — using 18–19
  • anticipatory thinking 24
  • attention 177
    • — anticipation 17–18, 19, 23
    • — complexity 95, 97, 101, 104
    • — curiosity 1, 2, 3, 4, 5–7, 15
    • — emotions 78, 82
    • — habituation 57, 58, 59, 60, 61, 62
    • — humour 8...

Table of contents

  1. Cover
  2. Title page
  3. Copyright
  4. Dedication
  5. About the authors
  6. Hoisting the banner for human
  7. How to speak human
  8. How to speak whaaat?
  9. Curiosity The insatiable hunger of a curious mind
  10. Anticipation The exquisite agony of anticipation
  11. Surprise! The unanticipated delight of the unexpected
  12. Visual The sensory superiority of visual
  13. Beware … The insidious fog of habituation
  14. Narratives The titillations of a well-told tale
  15. Emotions The paradoxical logic of getting emotional
  16. Humour The serious business of being funny
  17. Caution ... The complication of complexity
  18. Words The power of using and choosing words wisely
  19. Names The undeniable sweetness of a well-chosen name
  20. Language The power of language to shift perception
  21. Modes The perks of matching the mode to the message
  22. Beware ... The excuses for mediocrity
  23. Time, tide and the inevitability of change
  24. So …
  25. Acknowledgements
  26. Index
  27. End User License Agreement

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Yes, you can access How to Speak Human by Dougal Jackson,Jennifer Jackson in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over 1.5 million books available in our catalogue for you to explore.