eBook - ePub
How to Speak Human
A Practical Guide to Getting the Best from the Humans You Work With
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- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
How to Speak Human
A Practical Guide to Getting the Best from the Humans You Work With
Book details
Book preview
Table of contents
Citations
About This Book
'An instant classic—this book is so utterly relevant and needed. And it is hellishly refreshing to boot. I fucking love it, and heartily recommend it to all.' —Dr Jason Fox, best-selling author of How to Lead a Quest
Take a practical approach to the communication challenges in your workplace. Through 11 strategies, 23 tactics and 15 stories this handy how-to will help curious humans:
- use the science of connection to create compelling communication
- translate mind-numbing complexity into captivating simplicity
- hijack attention, engage and influence others.
Whether you're a leader looking to connect with your workforce; a member of a small team, hungry to make a difference; or at the helm of a global organisation, with an eye on the horizon – this is a how-to for forward thinkers like you.
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Yes, you can access How to Speak Human by Dougal Jackson, Jennifer Jackson in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.
Index
- active listening 165
- active vs passive voice 108–109
- advertising and marketing 3–4, 22, 34, 81–82, 83, 87
- affect labelling 79
- anticipation 17–25
- — attention 17–18, 19, 23
- — brain structure and function 21
- — curiosity 21
- — definition 17
- — destroying 17–18
- — emotions, heightening 20–21
- — examples 19–20, 30
- — expectations, managing 18–19, 21–22, 24
- — influence 17, 18–19, 24
- — mindset, influencing 18–19
- — networking 20
- — pace, controlling 23
- — practical ideas 23–24
- — shopping 21
- — surprise 30, 34–35
- — using 18–19
- anticipatory thinking 24
- attention 177
- — anticipation 17–18, 19, 23
- — complexity 95, 97, 101, 104
- — curiosity 1, 2, 3, 4, 5–7, 15
- — emotions 78, 82
- — habituation 57, 58, 59, 60, 61, 62
- — humour 8...
Table of contents
- Cover
- Title page
- Copyright
- Dedication
- About the authors
- Hoisting the banner for human
- How to speak human
- How to speak whaaat?
- Curiosity The insatiable hunger of a curious mind
- Anticipation The exquisite agony of anticipation
- Surprise! The unanticipated delight of the unexpected
- Visual The sensory superiority of visual
- Beware … The insidious fog of habituation
- Narratives The titillations of a well-told tale
- Emotions The paradoxical logic of getting emotional
- Humour The serious business of being funny
- Caution ... The complication of complexity
- Words The power of using and choosing words wisely
- Names The undeniable sweetness of a well-chosen name
- Language The power of language to shift perception
- Modes The perks of matching the mode to the message
- Beware ... The excuses for mediocrity
- Time, tide and the inevitability of change
- So …
- Acknowledgements
- Index
- End User License Agreement