Critical Selling

How Top Performers Accelerate the Sales Process and Close More Deals

Nick Kane, Justin Zappulla

• Publisher: Wiley
• Year: 2015
• ISBN:
  9781119052586
• Edition: 1
• Topic: Commerce
• Subtopic: Ventes

Master these top-performing sales skills to dominate the marketplace

Critical Selling is a dynamic and powerful guide for transforming your sales approach and outperforming your competition. This book is based on Janek Performance Group's, an award winning sales performance company, most popular sales training program, Critical Selling ®. Let authors Justin Zappulla and Nick Kane, Managing Partners at Janek, lead you through their flagship sales training methodology to provide you with the strategies, skills and best practices you need to accelerate the sales process and close more deals. From the initial contact to closing the deal, this book details the winning strategies and skills that have supercharged the sales force of program alumni like OptumHealth, Santander Bank, Daimler Trucks, California Casualty, and many more. Concrete, actionable steps show you how to plan a productive sales call, identify customer needs, differentiate yourself from the competition, and wrap up the sale. You'll also learn proven techniques for building rapport, overcoming objections, dealing with price pressures, and handling the million little things that can derail an otherwise positive sales interaction.

Sales are the lifeblood of your company. Are they meeting your expectations? What if you could exceed projected sales figures and blow your competition out of the water? This book provides the research-based framework to ignite your sales team and excite your customer base, for sustainable success in today's market. Let Critical Selling® show you how to:

• Connect with customers on a deeper level to build trust
• Present a persuasive and value-based solution tailored to your customer's needs
• Handle pricing pressure, doubt, and objections with confidence
• Utilize proven methodologies that help you close the sale

Sales is about so much more than exchanging goods or services for cash. It's about relationships, it's about outperforming the competition, it's about demonstrating real value, and it's about understanding and solving people's problems. Critical Selling shows you how to bring it all together, using proven techniques based on real sales performance research.

Table of contents

• Cover
• Additional Praise for Critical Selling
• Title Page
• Copyright
• Dedication
• Acknowledgments
• Introduction: Critical Selling: Focusing on What Matters Most
• Chapter 1: Selling to Today's Buyers: Remain Customer-Focused
• Chapter 2: The First Step Is to Believe: Change Your Mindset
• Chapter 3: Why Planning Matters: Determine Your Approach
• Chapter 4: A Solid Opening: Connect with Your Customers
• Chapter 5: It's All about Discovering: Get to Know Your Customers
• Chapter 6: Presenting What Your Customer Needs: Link a Tailored Solution
• Chapter 7: Leverage Momentum at Closing: Capture Customer Confidence
• Chapter 8: Dealing with Objections: Return to the Land of Discovery
• Conclusion: Putting It All Together: Mindset + Practice + Process + Action
• Appendix: Case Study: The McCrone Group
• About Janek Performance Group
• About the Authors
• Index
• End User License Agreement