- English
- ePUB (mobile friendly)
- Available on iOS & Android
Teach Yourself VISUALLY Salesforce.com
About This Book
The highly visual, step-by-step guide to getting the most out of Salesforce.com
Teach Yourself VISUALLY Salesforce.com, 2nd Edition is your ideal guide to getting up to speed on the world's number-one on-demand customer relationship management (CRM) system. With full color screenshots and step-by-step instructions, this highly visual manual shows you everything you need to know to get the most out of Salesforce.com. You'll be walked through each step of the entire process, from choosing the right edition and customizing your service to capturing leads, inputting contacts, tracking correspondence, reviewing reports, and more. This updated edition covers the newest features and tools that make your business run more smoothly, so you can get up and running quickly.
This book is your ultimate guide to optimizing Salesforce.com capabilities, helping you leverage your data into added value for your business.
- Choose the right Salesforce.com edition to suit your needs
- Master the latest and most helpful features
- Personalize your system for a tailor-made CRM solution
- Manage accounts, develop contacts, track inventory, and more
Frequently asked questions
Information
www.salesforce.com/crm/editions-pricing.jsp
.salesforce.com
account executive, he or she will ask questions to help you choose the edition that best suits your needs. You can upgrade to an edition with more features at any time by sending an electronic order to salesforce.com
. Activation takes approximately a day. Note that you cannot downgrade editions.salesforce.com
âs add-on marketplace.Table of contents
- Cover
- Title Page
- Table of Contents
- Foreword
- Chapter 1: Introducing Salesforce
- Chapter 2: Using the Sales Cloud
- Chapter 3: Using the Service Cloud
- Chapter 4: Using the AppExchange
- Chapter 5: Configuring Reports and Dashboards
- Chapter 6: Collaborating
- Chapter 7: Configuring Security
- Chapter 8: Managing Your Data
- Chapter 9: Configuring Workflow
- End User License Agreement