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High-Profit Selling_cover
High-Profit SellingMark Hunter, CSP
2012
High-Profit Selling_cover
High-Profit Selling
Mark Hunter, CSP
2012
The 11 Laws of Likability_cover
The 11 Laws of LikabilityMichelle Tillis Lederman
2011
The 11 Laws of Likability_cover
The 11 Laws of Likability
Michelle Tillis Lederman
2011
The Four Stages of Highly Effective Crisis Management_cover
The Four Stages of Highly Effective Crisis ManagementJane Jordan
2011
The Four Stages of Highly Effective Crisis Management_cover
The Four Stages of Highly Effective Crisis Management
Jane Jordan
2011
The Secrets of Word-of-Mouth Marketing_cover
The Secrets of Word-of-Mouth MarketingGeorge Silverman
2011
The Secrets of Word-of-Mouth Marketing_cover
The Secrets of Word-of-Mouth Marketing
George Silverman
2011
Slow Down, Sell Faster!_cover
Slow Down, Sell Faster!Kevin Davis
2011
Slow Down, Sell Faster!_cover
Slow Down, Sell Faster!
Kevin Davis
2011
The Customer Advocate and the Customer Saboteur_cover
The Customer Advocate and the Customer SaboteurMichael W. Lowenstein
2010
The Customer Advocate and the Customer Saboteur_cover
The Customer Advocate and the Customer Saboteur
Michael W. Lowenstein
2010
Call Centers For Dummies_cover
Call Centers For DummiesReal Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
2010
Call Centers For Dummies_cover
Call Centers For Dummies
Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
2010
Building the Value Machine_cover
Building the Value MachinePeter Cheverton, Kingsley Weber
2009
Building the Value Machine_cover
Building the Value Machine
Peter Cheverton, Kingsley Weber
2009
Scoring Points_cover
Scoring PointsClive Humby, Terry Hunt, Tim Phillips
2008
Scoring Points_cover
Scoring Points
Clive Humby, Terry Hunt, Tim Phillips
2008
The Intimate Supply Chain_cover
The Intimate Supply ChainDavid Frederick Ross
2008
The Intimate Supply Chain_cover
The Intimate Supply Chain
David Frederick Ross
2008
Customer Service In An Instant_cover
Customer Service In An InstantKeith Bailey, Karen Leland
2008
Customer Service In An Instant_cover
Customer Service In An Instant
Keith Bailey, Karen Leland
2008
Chocolates on the Pillow Aren't Enough_cover
Chocolates on the Pillow Aren't EnoughJonathan M. Tisch, Karl Weber
2007
Chocolates on the Pillow Aren't Enough_cover
Chocolates on the Pillow Aren't Enough
Jonathan M. Tisch, Karl Weber
2007
Branded Customer Service_cover
Branded Customer ServiceJanelle Barlow
2006
Branded Customer Service_cover
Branded Customer Service
Janelle Barlow
2006
The Behavioral Advantage_cover
The Behavioral AdvantageTerry Bacon, David Pugh
2004
The Behavioral Advantage_cover
The Behavioral Advantage
Terry Bacon, David Pugh
2004
Developing New Services_cover
Developing New ServicesCaroline M. Fischer, James T. Schutta
2003
Developing New Services_cover
Developing New Services
Caroline M. Fischer, James T. Schutta
2003
Customer Relationship Management Systems Handbook_cover
Customer Relationship Management Systems HandbookDuane E. Sharp
2002
Customer Relationship Management Systems Handbook_cover
Customer Relationship Management Systems Handbook
Duane E. Sharp
2002
Acquiring, Processing, and Deploying_cover
Acquiring, Processing, and DeployingM. Larry Shillito
2000
Acquiring, Processing, and Deploying_cover
Acquiring, Processing, and Deploying
M. Larry Shillito
2000
The 10-Second Customer Journey_cover
The 10-Second Customer JourneyTodd Unger
2024
The 10-Second Customer Journey_cover
The 10-Second Customer Journey
Todd Unger
2024
The New Customer Experience Management_cover
The New Customer Experience ManagementIvaylo Yorgov
2022
The New Customer Experience Management_cover
The New Customer Experience Management
Ivaylo Yorgov
2022
Cracking the CRM Code_cover
Cracking the CRM CodeLimesh Parekh
2022
Cracking the CRM Code_cover
Cracking the CRM Code
Limesh Parekh
2022
Better Customer Service_cover
Better Customer ServiceEdward C. Brewer, Terence L. Holmes
2021
Better Customer Service_cover
Better Customer Service
Edward C. Brewer, Terence L. Holmes
2021
Leading the Customer Experience_cover
Leading the Customer ExperienceBrad Cleveland
2021
Leading the Customer Experience_cover
Leading the Customer Experience
Brad Cleveland
2021
Customer Data Platforms_cover
Customer Data PlatformsMartin Kihn, Christopher B. O'Hara
2020
Customer Data Platforms_cover
Customer Data Platforms
Martin Kihn, Christopher B. O'Hara
2020
The Introvert's Edge_cover
The Introvert's EdgeMatthew Pollard, Derek Lewis
2018
The Introvert's Edge_cover
The Introvert's Edge
Matthew Pollard, Derek Lewis
2018
Advances in Luxury Brand Management_cover
Advances in Luxury Brand ManagementJean-Noël Kapferer, Joachim Kernstock, Tim Oliver Brexendorf, Shaun M. Powell
2017
Advances in Luxury Brand Management_cover
Advances in Luxury Brand Management
Jean-Noël Kapferer, Joachim Kernstock, Tim Oliver Brexendorf, Shaun M. Powell
2017
Luxury Selling_cover
Luxury SellingFrancis Srun
2017
Luxury Selling_cover
Luxury Selling
Francis Srun
2017
Jobs to Be Done_cover
Jobs to Be DoneStephen Wunker, Jessica Wattman, David Farber
2016
Jobs to Be Done_cover
Jobs to Be Done
Stephen Wunker, Jessica Wattman, David Farber
2016
The Emotional Intelligence Activity Kit_cover
The Emotional Intelligence Activity KitAdele Lynn, Janele Lynn
2015
The Emotional Intelligence Activity Kit_cover
The Emotional Intelligence Activity Kit
Adele Lynn, Janele Lynn
2015
Summary: Delivering Happiness_cover
Summary: Delivering HappinessBusinessNews Publishing
2014
Summary: Delivering Happiness_cover
Summary: Delivering Happiness
BusinessNews Publishing
2014
Business Relationship Manager_cover
Business Relationship ManagerErnest Brewster
2014
Business Relationship Manager_cover
Business Relationship Manager
Ernest Brewster
2014
Supercommunicator_cover
SupercommunicatorFrank Pietrucha
2014
Supercommunicator_cover
Supercommunicator
Frank Pietrucha
2014
The Customer Service Survival Kit_cover
The Customer Service Survival KitRichard Gallagher
2013
The Customer Service Survival Kit_cover
The Customer Service Survival Kit
Richard Gallagher
2013
Marketing Services_cover
Marketing ServicesLeonard L. Berry
1991
Marketing Services_cover
Marketing Services
Leonard L. Berry
1991
Customer Communities_cover
Customer CommunitiesNick Mehta, Robin Van Lieshout
2023
Customer Communities_cover
Customer Communities
Nick Mehta, Robin Van Lieshout
2023
The Power of Value Selling_cover
The Power of Value SellingJulie Thomas
2023
The Power of Value Selling_cover
The Power of Value Selling
Julie Thomas
2023
Unforgettable_cover
UnforgettablePhil Mershon
2023
Unforgettable_cover
Unforgettable
Phil Mershon
2023
The Versatile Leader_cover
The Versatile LeaderMsuega Tese
2023
The Versatile Leader_cover
The Versatile Leader
Msuega Tese
2023
CX-PRO_cover
CX-PROKarl Sharicz
2023
CX-PRO_cover
CX-PRO
Karl Sharicz
2023
Luxury Marketing, Sustainability and Technology_cover
Luxury Marketing, Sustainability and TechnologyPark Thaichon, Sara Quach
2023
Luxury Marketing, Sustainability and Technology_cover
Luxury Marketing, Sustainability and Technology
Park Thaichon, Sara Quach
2023
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks_cover
Hold On, You Lost Me: Use Learning Styles to Create Training That SticksJeanine Blackwell, Bernice McCarthy
2023
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks_cover
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks
Jeanine Blackwell, Bernice McCarthy
2023
The Swipe-Right Customer Experience_cover
The Swipe-Right Customer ExperienceSanna Eskelinen, Belinda Gerdt
2022
The Swipe-Right Customer Experience_cover
The Swipe-Right Customer Experience
Sanna Eskelinen, Belinda Gerdt
2022
The Come Back Culture_cover
The Come Back Culture
2022
The Come Back Culture_cover
The Come Back Culture
2022
What Customers Hate_cover
What Customers HateNicholas Webb
2022
What Customers Hate_cover
What Customers Hate
Nicholas Webb
2022
Summary of The Curiosity Muscle by Diana Kander and Andy Fromm_cover
Summary of The Curiosity Muscle by Diana Kander and Andy Fromm
2022
Summary of The Curiosity Muscle by Diana Kander and Andy Fromm_cover
Summary of The Curiosity Muscle by Diana Kander and Andy Fromm
2022
Empathy In Action_cover
Empathy In ActionTony Bates, Natalie Petouhoff
2021
Empathy In Action_cover
Empathy In Action
Tony Bates, Natalie Petouhoff
2021
Contemporary Issues in Digital Marketing_cover
Contemporary Issues in Digital MarketingOuti Niininen
2021
Contemporary Issues in Digital Marketing_cover
Contemporary Issues in Digital Marketing
Outi Niininen
2021
Digital Customer Service_cover
Digital Customer ServiceRick DeLisi, Dan Michaeli
2021
Digital Customer Service_cover
Digital Customer Service
Rick DeLisi, Dan Michaeli
2021
Developing Digital Marketing_cover
Developing Digital MarketingPark Thaichon, Vanessa Ratten
2021
Developing Digital Marketing_cover
Developing Digital Marketing
Park Thaichon, Vanessa Ratten
2021
The Customer Copernicus_cover
The Customer CopernicusCharlie Dawson, Seán Meehan
2021
The Customer Copernicus_cover
The Customer Copernicus
Charlie Dawson, Seán Meehan
2021
Customer at the Heart_cover
Customer at the HeartJohn O'Connor, Peter Whitelaw
2020
Customer at the Heart_cover
Customer at the Heart
John O'Connor, Peter Whitelaw
2020
Ignore Your Customers_cover
Ignore Your CustomersMicah Solomon
2020
Ignore Your Customers_cover
Ignore Your Customers
Micah Solomon
2020
Customer Engagement in Theory and Practice_cover
Customer Engagement in Theory and PracticeKatarzyna ?yminkowska, Katarzyna ?yminkowska, Katarzyna ?yminkowska
2019
Customer Engagement in Theory and Practice_cover
Customer Engagement in Theory and Practice
Katarzyna ?yminkowska, Katarzyna ?yminkowska, Katarzyna ?yminkowska
2019
Transform Customer Experience_cover
Transform Customer ExperienceIsabella Villani
2019
Transform Customer Experience_cover
Transform Customer Experience
Isabella Villani
2019
Debates in Marketing Orientation_cover
Debates in Marketing OrientationBilgehan Bozkurt
2019
Debates in Marketing Orientation_cover
Debates in Marketing Orientation
Bilgehan Bozkurt
2019
Sorry Spock, Emotions Drive Business_cover
Sorry Spock, Emotions Drive BusinessAdam W. Morgan
2018
Sorry Spock, Emotions Drive Business_cover
Sorry Spock, Emotions Drive Business
Adam W. Morgan
2018
Trust, Institutions and Managing Entrepreneurial Relationships in Africa_cover
Trust, Institutions and Managing Entrepreneurial Relationships in AfricaIsaac Oduro Amoako
2018
Trust, Institutions and Managing Entrepreneurial Relationships in Africa_cover
Trust, Institutions and Managing Entrepreneurial Relationships in Africa
Isaac Oduro Amoako
2018
Win/Loss Analysis_cover
Win/Loss AnalysisEllen Naylor
2018
Win/Loss Analysis_cover
Win/Loss Analysis
Ellen Naylor
2018
Customer Experience Innovation_cover
Customer Experience InnovationRobert Dew, Cyrus Allen
2018
Customer Experience Innovation_cover
Customer Experience Innovation
Robert Dew, Cyrus Allen
2018
How to Win at CRM_cover
How to Win at CRMSeth Kinnett
2017
How to Win at CRM_cover
How to Win at CRM
Seth Kinnett
2017
Hospitality Marketing and Consumer Behavior_cover
Hospitality Marketing and Consumer BehaviorVinnie Jauhari
2017
Hospitality Marketing and Consumer Behavior_cover
Hospitality Marketing and Consumer Behavior
Vinnie Jauhari
2017