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Showing 61 - 120 out of 442 books
The Handbook of Customer Satisfaction and Loyalty Measurement_cover
The Handbook of Customer Satisfaction and Loyalty MeasurementNigel Hill, Jim Alexander
2017
The Handbook of Customer Satisfaction and Loyalty Measurement_cover
The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill, Jim Alexander
2017
The Customer Loyalty Loop_cover
The Customer Loyalty LoopNoah Fleming
2016
The Customer Loyalty Loop_cover
The Customer Loyalty Loop
Noah Fleming
2016
Selling Luxury_cover
Selling LuxuryRobin Lent, Genevieve Tour
2009
Selling Luxury_cover
Selling Luxury
Robin Lent, Genevieve Tour
2009
Measuring Customer Satisfaction and Loyalty_cover
Measuring Customer Satisfaction and LoyaltyBob E. Hayes
2008
Measuring Customer Satisfaction and Loyalty_cover
Measuring Customer Satisfaction and Loyalty
Bob E. Hayes
2008
The Frictionless Organization_cover
The Frictionless OrganizationBill Price, David Jaffe
2022
The Frictionless Organization_cover
The Frictionless Organization
Bill Price, David Jaffe
2022
Managing Customer Experiences in an Omnichannel World_cover
Managing Customer Experiences in an Omnichannel WorldTaşkın Dirsehan
2020
Managing Customer Experiences in an Omnichannel World_cover
Managing Customer Experiences in an Omnichannel World
Taşkın Dirsehan
2020
Creating Customer Loyalty_cover
Creating Customer LoyaltyChris Daffy
2019
Creating Customer Loyalty_cover
Creating Customer Loyalty
Chris Daffy
2019
Superior Customer Value_cover
Superior Customer ValueArt Weinstein
2018
Superior Customer Value_cover
Superior Customer Value
Art Weinstein
2018
How to Win Campaigns_cover
How to Win CampaignsChris Rose
2012
How to Win Campaigns_cover
How to Win Campaigns
Chris Rose
2012
The Referral Code_cover
The Referral CodeLarry Pinci, Phil Glosserman
2010
The Referral Code_cover
The Referral Code
Larry Pinci, Phil Glosserman
2010
The Art of Client Service_cover
The Art of Client ServiceRobert Solomon
2016
The Art of Client Service_cover
The Art of Client Service
Robert Solomon
2016
DIY Public Relations_cover
DIY Public RelationsDan Shortridge
2022
DIY Public Relations_cover
DIY Public Relations
Dan Shortridge
2022
The Relationship Engine_cover
The Relationship EngineEd Wallace
2016
The Relationship Engine_cover
The Relationship Engine
Ed Wallace
2016
Whoever Tells the Best Story Wins_cover
Whoever Tells the Best Story WinsAnnette Simmons
2015
Whoever Tells the Best Story Wins_cover
Whoever Tells the Best Story Wins
Annette Simmons
2015
Superior Customer Value_cover
Superior Customer ValueArt Weinstein
2012
Superior Customer Value_cover
Superior Customer Value
Art Weinstein
2012
Delivering Knock Your Socks Off Service_cover
Delivering Knock Your Socks Off ServicePerformance Research Associates
2011
Delivering Knock Your Socks Off Service_cover
Delivering Knock Your Socks Off Service
Performance Research Associates
2011
The Cornell School of Hotel Administration on Hospitality_cover
The Cornell School of Hotel Administration on HospitalityMichael C. Sturman, Jack B. Corgel, Rohit Verma
2011
The Cornell School of Hotel Administration on Hospitality_cover
The Cornell School of Hotel Administration on Hospitality
Michael C. Sturman, Jack B. Corgel, Rohit Verma
2011
Measure What Matters_cover
Measure What MattersKatie Delahaye Paine
2011
Measure What Matters_cover
Measure What Matters
Katie Delahaye Paine
2011
Executing Crisis_cover
Executing CrisisJo Robertson
2019
Executing Crisis_cover
Executing Crisis
Jo Robertson
2019
Service Excellence in Organizations, Volume I_cover
Service Excellence in Organizations, Volume IFiona Urquhart
2019
Service Excellence in Organizations, Volume I_cover
Service Excellence in Organizations, Volume I
Fiona Urquhart
2019
Orchestrating Experiences_cover
Orchestrating ExperiencesChris Risdon, Patrick Quattlebaum
2018
Orchestrating Experiences_cover
Orchestrating Experiences
Chris Risdon, Patrick Quattlebaum
2018
Retail Supply Chain Management_cover
Retail Supply Chain ManagementJames B. Ayers, Mary Ann Odegaard
2017
Retail Supply Chain Management_cover
Retail Supply Chain Management
James B. Ayers, Mary Ann Odegaard
2017
UnSelling_cover
UnSellingScott Stratten, Alison Kramer
2014
UnSelling_cover
UnSelling
Scott Stratten, Alison Kramer
2014
Exceptional Service, Exceptional Profit_cover
Exceptional Service, Exceptional ProfitLeonardo Inghilleri, Micah Solomon
2010
Exceptional Service, Exceptional Profit_cover
Exceptional Service, Exceptional Profit
Leonardo Inghilleri, Micah Solomon
2010
Unleashing Excellence_cover
Unleashing ExcellenceDennis Snow, Teri Yanovitch
2009
Unleashing Excellence_cover
Unleashing Excellence
Dennis Snow, Teri Yanovitch
2009
Customer Service Training 101_cover
Customer Service Training 101Renee Evenson
2017
Customer Service Training 101_cover
Customer Service Training 101
Renee Evenson
2017
Powerful Phrases for Effective Customer Service_cover
Powerful Phrases for Effective Customer Service
2012
Powerful Phrases for Effective Customer Service_cover
Powerful Phrases for Effective Customer Service
2012
Keep Your Customers_cover
Keep Your CustomersAli Cudby
2020
Keep Your Customers_cover
Keep Your Customers
Ali Cudby
2020
Service Excellence in Organizations, Volume II_cover
Service Excellence in Organizations, Volume IIFiona Urquhart
2019
Service Excellence in Organizations, Volume II_cover
Service Excellence in Organizations, Volume II
Fiona Urquhart
2019
Achieve Sales Excellence_cover
Achieve Sales ExcellenceHoward Stevens, Theodore Kinni
2006
Achieve Sales Excellence_cover
Achieve Sales Excellence
Howard Stevens, Theodore Kinni
2006
QR Codes Kill Kittens_cover
QR Codes Kill KittensScott Stratten, Alison Kramer
2013
QR Codes Kill Kittens_cover
QR Codes Kill Kittens
Scott Stratten, Alison Kramer
2013
Amaze Every Customer Every Time_cover
Amaze Every Customer Every TimeShep Hyken
2013
Amaze Every Customer Every Time_cover
Amaze Every Customer Every Time
Shep Hyken
2013
Managing Knock Your Socks Off Service_cover
Managing Knock Your Socks Off ServiceChip Bell, Ron Zemke, John Bush
2013
Managing Knock Your Socks Off Service_cover
Managing Knock Your Socks Off Service
Chip Bell, Ron Zemke, John Bush
2013
Selling to Anyone Over the Phone_cover
Selling to Anyone Over the PhoneRenee Walkup, Sandra McKee
2010
Selling to Anyone Over the Phone_cover
Selling to Anyone Over the Phone
Renee Walkup, Sandra McKee
2010
The Experience Effect_cover
The Experience EffectJim Joseph
2010
The Experience Effect_cover
The Experience Effect
Jim Joseph
2010
Customer Service in Tourism and Hospitality_cover
Customer Service in Tourism and HospitalitySimon Hudson, Louise Hudson
2012
Customer Service in Tourism and Hospitality_cover
Customer Service in Tourism and Hospitality
Simon Hudson, Louise Hudson
2012
Buyer Personas, Revised and Expanded_cover
Buyer Personas, Revised and ExpandedJim Kraus, Adele Revella
2024
Buyer Personas, Revised and Expanded_cover
Buyer Personas, Revised and Expanded
Jim Kraus, Adele Revella
2024
When Digital Becomes Human_cover
When Digital Becomes HumanSteven Van Belleghem
2015
When Digital Becomes Human_cover
When Digital Becomes Human
Steven Van Belleghem
2015
Introduction to Corporate Communication_cover
Introduction to Corporate CommunicationCharu Lata Singh, Mona Gupta
2021
Introduction to Corporate Communication_cover
Introduction to Corporate Communication
Charu Lata Singh, Mona Gupta
2021
The Spirit of Hospitality_cover
The Spirit of HospitalityLarry Stuart
2018
The Spirit of Hospitality_cover
The Spirit of Hospitality
Larry Stuart
2018
The Future of Luxury Customer Experience_cover
The Future of Luxury Customer ExperienceGabriella Lojacono
2024
The Future of Luxury Customer Experience_cover
The Future of Luxury Customer Experience
Gabriella Lojacono
2024
The Customer Centricity Ebook Collection_cover
The Customer Centricity Ebook CollectionPeter Fader, Bruce G. S. Hardie, Michael Ross, Sarah E. Toms
2024
The Customer Centricity Ebook Collection_cover
The Customer Centricity Ebook Collection
Peter Fader, Bruce G. S. Hardie, Michael Ross, Sarah E. Toms
2024
Salesforce For Dummies_cover
Salesforce For DummiesLiz Kao, Jon Paz
2024
Salesforce For Dummies_cover
Salesforce For Dummies
Liz Kao, Jon Paz
2024
The Hospitality Mentality_cover
The Hospitality MentalityJosh Liebman
2023
The Hospitality Mentality_cover
The Hospitality Mentality
Josh Liebman
2023
The Unsold Mindset_cover
The Unsold MindsetColin Coggins, Garrett Brown
2023
The Unsold Mindset_cover
The Unsold Mindset
Colin Coggins, Garrett Brown
2023
The Customer Education Playbook_cover
The Customer Education PlaybookDaniel Quick, Barry Kelly
2022
The Customer Education Playbook_cover
The Customer Education Playbook
Daniel Quick, Barry Kelly
2022
The Gold Standard_cover
The Gold StandardColin Cowie
2021
The Gold Standard_cover
The Gold Standard
Colin Cowie
2021
Strategic Customer Service_cover
Strategic Customer ServiceJohn Goodman
2019
Strategic Customer Service_cover
Strategic Customer Service
John Goodman
2019
Advances in Corporate Branding_cover
Advances in Corporate BrandingJohn M. T. Balmer, Shaun M. Powell, Joachim Kernstock, Tim Oliver Brexendorf
2016
Advances in Corporate Branding_cover
Advances in Corporate Branding
John M. T. Balmer, Shaun M. Powell, Joachim Kernstock, Tim Oliver Brexendorf
2016
Summary: The Membership Economy_cover
Summary: The Membership EconomyBusinessNews Publishing
2016
Summary: The Membership Economy_cover
Summary: The Membership Economy
BusinessNews Publishing
2016
Summary: Moments of Truth_cover
Summary: Moments of TruthBusinessNews Publishing
2016
Summary: Moments of Truth_cover
Summary: Moments of Truth
BusinessNews Publishing
2016
Summary: Lean Customer Development_cover
Summary: Lean Customer DevelopmentBusinessNews Publishing
2015
Summary: Lean Customer Development_cover
Summary: Lean Customer Development
BusinessNews Publishing
2015
Marketing_cover
MarketingBrian Tracy
2014
Marketing_cover
Marketing
Brian Tracy
2014
Implementation of Total Quality Management_cover
Implementation of Total Quality ManagementErdener Kaynak, Rolf E Rogers
2013
Implementation of Total Quality Management_cover
Implementation of Total Quality Management
Erdener Kaynak, Rolf E Rogers
2013
Customer Service Management Training 101_cover
Customer Service Management Training 101Renee Evenson
2011
Customer Service Management Training 101_cover
Customer Service Management Training 101
Renee Evenson
2011
Customer Care Excellence_cover
Customer Care ExcellenceSarah Cook
2010
Customer Care Excellence_cover
Customer Care Excellence
Sarah Cook
2010
The Value Profit Chain_cover
The Value Profit ChainJames L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
2010
The Value Profit Chain_cover
The Value Profit Chain
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
2010
A Complaint Is a Gift_cover
A Complaint Is a GiftJanelle Barlow
2008
A Complaint Is a Gift_cover
A Complaint Is a Gift
Janelle Barlow
2008
Secret Service_cover
Secret ServiceJohn DiJulius
2003
Secret Service_cover
Secret Service
John DiJulius
2003
Services Marketing and Customer Relationship Management_cover
Services Marketing and Customer Relationship ManagementDinesh Kumar
2024
Services Marketing and Customer Relationship Management_cover
Services Marketing and Customer Relationship Management
Dinesh Kumar
2024